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Advice on Work, Benefits & Housing and Debt







Employment is a big part of many people’s lives.  However difficulties at work and uncertainty around employment can affect your mental health and well being.

The resources contained below maybe helpful if you are:

  • not working but are looking or thinking about careers guidance, volunteering, training, part-time or full-time work.
  • employed but either off work or struggling at work – you may be looking to stay in your existing job or return to a different role.
  • in work and considering a career change.

‘Finding Employment’ information sheet

‘Help at Work’ information sheet


The Money Advice Service

The Money Advice Service is a national advice service commissioned by the government to advise members of the public on financial issues.
The website offers lots of articles and tools on topics such as having a baby or buying a house and also tips and advice on money topics such as pensions, managing debt and insurance. There are also calculators, planners and comparison tables to help budget and make the right money decisions.

Advice can be provided online, on webchat, over the phone, in printed guides and face to face (arranged via the phone line but takes place at a Citizens Advice Bureau).

Money Advice Line on 0300 500 5000 (English) or 0300 500 5555 (Welsh)*   Typetalk: 18001 0300 500 5000* From overseas: +44 1443 827658
Monday to Friday: 8am–8pm Saturday: 9am–1pm Sunday and Bank Holidays: closed
* Whatever tariff you’re on, the cost of an 0300 number is the same as calling a normal phone number. If your calls are free, then it’s free, even from mobiles.     Calls may be recorded or monitored for training purposes.

To book a face-to-face Money Advice session call 0333 321 3434 or book online (call rates may vary).

Or visit https://www.moneyadviceservice.org.uk


Applying for a benefit or transferring onto a new benefit can be stressful and confusing. If you are struggling with problems relating to your benefits it is best to seek advice.

The resources contained below maybe helpful if you:

  • want to know whether you are eligible to claim a welfare benefit.
  • have been asked to complete a benefit application form.
  • have been invited to a medical assessment relating to a benefit claim.
  • have been found not eligible to claim a benefit.
  • your current benefit claim is going to be reassessed.
  • you are appealing a benefit decision.

1. Benefits – ‘Help with benefits’ information sheet


If you have recently become unemployed or are struggling financially and you have concerns about your accommodation, it may be less stressful if you seek advice. There are a number of local advice agencies who can provide guidance, depending upon your situation.
2. ‘Help with housing’ information sheet

 Useful links to self help guides and agencies


Advice and guides covering:

  • Different types of therapy and medication
  • Benefit, debt, money issues
  • Police, courts and prison
  • Your rights under the Mental Health Act and other laws

For more information visit: http://www.rethink.org/about-us/our-mental-health-advice


Citizens Advice Bureau – Advice Guide

Advice, factsheets, sample letters in relation to:

  • benefits
  • work
  • debt and money
  • consumer
  • relationships
  • housing
  • law and rights
  • discrimination
  • Tax
  • Healthcare
  • Education

For more information visit: http://www.adviceguide.org.uk/



Government website with advice guides, benefit calculators, links covering:

  • Driving and transport – Includes car tax, MOT and driving licences
  • Benefits – Includes tax credits, eligibility and appeals
  • Businesses and self-employed
  • Tools and guidance for businesses
  • Employing people – Includes pay, contracts and hiring
  • Passports, travel and living abroad – Includes renewing passports and travel advice by country
  • Education and learning – Includes student loans and admissions
  • Working, jobs and pensions – Includes holidays and finding a job
  • Housing and local services
  • Owning or renting and council services
  • Crime, justice and the law
  • Legal processes, courts and the police
  • Money and tax – Includes debt and Self Assessment
  • Births, deaths, marriages and care
  • Parenting, civil partnerships, divorce and Lasting Power of Attorney
  • Disabled people – Includes carers, your rights, benefits and the Equality Act
  • Citizenship and living in the UK
  • Voting, community participation, life in the UK, international projects

Benefits pages link


Appeal a benefit decision link:


For more information visit: http://www.gov.uk/


HM Revenue & Customs (HMRC)

  • (Tax credits)
    • child tax credit
    • working tax credit
  •  Guardians allowance
  • Child benefit
  • Blind Person’s Allowance

Also, guidance on how to appeal a benefit decision.

For more information visit: http://www.hmrc.gov.uk/


Local Authority and associated benefits (county & district councils)

Gloucestershire county council:

  • Direct payments
  • Blue Badge scheme

Gloucestershire district councils:

  • Housing Benefit
  • Extended payment of housing benefit (for those starting work)
  • Council tax reduction
  • Disabled Facilities Grants

The district councils in Gloucestershire are:

For more information visit: http://www.gloucestershire.gov.uk/resident